Overnight Cleaner - Winnipeg, Canada

Purpose: To create 100% guest satisfaction for guests by cleaning public space areas


Areas of Responsibility:

Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations.
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

¨ Performs other duties as required to provide Canad Four Star Service

Maintains overall cleanliness of the hotel’s public space areas, offices and private areas by cleaning all assigned areas thoroughly on a daily basis and performing deep cleaning projects as assigned

¨ Cleans all assigned public areas

¨ Cleaning of public restrooms

¨ Completes work projects as assigned by supervisor

¨ Cleans and polishes floors, windows, mirrors, vending machines, etc.

¨ Vacuums, shampoos and removes spots from carpets

¨ Removes all litter from public space

¨ Dusts thoroughly

¨ Adheres to safety precautions and procedures for using hazardous chemicals

¨ Maintains supply cart

¨ Reports maintenance requests on a timely basis

¨ Delivers all received linens to all floors in an efficient controlled manner

¨ All other duties as required

Adheres to hotel policies and procedures

¨ Attends work on time as scheduled

¨ Knows and follows safety procedures concerning blood-borne pathogens

¨ Follows safety and security rules and procedures


Success Factors:

Focus On the Guest… Seek to understand the (internal/external) guest and meet the needs of both the guest and the company.
Fosters Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Communicate Effectively… Clarify and provide information so that coworkers, guests, and suppliers understand and can take action.

Attend to Detail… Ensure that work accurate, thorough, and to the highest standards.

Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.


Key Skills and Requirements:

Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Organization… Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.

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Overnight Cleaner - Winnipeg, Canada Overnight Cleaner - Winnipeg, Canada Reviewed by Unknown on November 18, 2018 Rating: 5

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